Frequently Asked Questions
Tour Groups & Guides
Group Size: How Many Participants Will Be on My Tour?
Small groups enhance your experience. Our Collective Journeys have between 6 and 16 participants, depending on the destination. The minimum and maximum are listed on each trip page. Smaller groups allow us to visit hidden gems and engage in activities inaccessible to larger tours.
Your Expert Guide: Who Will Lead My Tour?
Our tours are led by a dedicated Tour Manager who ensures everything runs smoothly. You will also have an Expert Tour Leader or Local Guide responsible for your daily experiences. The Tour Manager and Guide may sometimes be the same person, but they are usually distinct roles. We also work with local specialists, culinary experts, cultural historians, artists, and artisans, ensuring each experience feels enriching and authentic.
Age Range: Who Joins the Tours?
Our tours bring together curious and open-minded travelers from all walks of life. Whether traveling solo, with a partner, or with friends, you will be part of a welcoming group that shares a love for discovery and connection. An adult must accompany travelers under 18. While there is no upper age limit, some trips may involve walking or light hiking.
Accessibility: Are the Tours Wheelchair-Friendly?
Our tours are not fully wheelchair accessible, but we are working to offer more accessible experiences. Please reach out with specific needs and we will guide you on the best way forward.
We Welcome All Travelers!
Mi Bella Mondo welcomes everyone with open arms. We are committed to an inclusive and supportive environment for all travelers, regardless of gender identity or sexual orientation. We respect local customs and laws but strive to ensure every traveler feels safe and respected. If you encounter inappropriate behavior, please inform Cristy immediately.
Community Standards: What Is Expected of Participants?
All participants agree to uphold the values of respect, empathy, and cultural sensitivity. This means respecting cultural diversity and local customs, avoiding offensive language or behavior, and engaging with open-mindedness. Mi Bella Mondo has zero tolerance for discrimination, harassment, or intimidation of any kind.
Mi Bella Mondo reserves the right to remove any participant from the tour without refund for behavior, including bullying, harassment, substance abuse, or refusal to follow safety protocols. Participants removed from the tour are responsible for all resulting expenses, including transportation and lodging.
Daily Activities & Logistics
Packing Guide: What Kind of Luggage Should I Bring?
We suggest packing light, practical luggage that you can easily carry alone. Our tours often involve walking and switching between different modes of transport. We recommend a small rolling suitcase or a sturdy backpack.
Pre- and Post-Tour Lodging: Can You Help?
If you plan to arrive before your tour begins or stay longer, we will send you hotel information about 60 days before departure. You can then book extra nights directly with the hotel.
Solo Travelers: Can I Join the Tour on My Own?
Yes! Many travelers join solo, and our tours are perfect for connecting with like-minded individuals. Solo travelers consistently discover a welcoming environment and lasting friendships.
Rooming Options: Will I Have a Roommate?
When you book a tour, you will be placed in a shared room. If you book solo, we will pair you with a fellow traveler of the same gender. If you would like to be paired with a friend or partner, just let us know in advance. For any special rooming preferences, including gender identity concerns, please reach out and we will work to ensure your comfort.
Private Room Options: Can I Book One?
Yes. A private room is available for an additional single supplement fee, subject to availability, on a first-come, first-served basis. You can select this option at checkout. Please note that in some cases a “private” room may consist of two single beds pushed together. The single supplement amount is listed on each tour page.
Flight Information: Are Flights Included?
International airfare is not included in the tour price. We provide detailed information about which airports to fly into and out of, and your traveler packet includes recommended airlines and routing. Some tours include domestic or internal flights — this is always clearly stated on the tour page.
Tour Confirmation: When Will I Know If My Trip Is Happening?
International airfare is not included in the tour price. We provide detailed information about which airports to fly into and out of, and your traveler packet includes recommended airlines and routing. Some tours include domestic or internal flights — this is always clearly stated on the tour page.
Will I Receive Detailed Information Before the Tour?
Yes. You will receive your full traveler packet — including accommodation details, packing tips, local currency guidance, and WhatsApp group information — 30 to 60 days before departure.
Does My Name Need to Match My Passport?
Yes. The name on your booking must match your passport exactly. Corrections after booking may incur additional fees, so please double-check all details when registering.
What If I Prefer Not to Participate in a Specific Activity?
Of course. We believe in allowing you to explore in a way that feels right for you. If there’s an activity you’d prefer to skip, you’ll have the option to enjoy free time or explore independently. Your guide will always be available with recommendations.
Is There Free Time During the Tour?
Every tour includes personal time to recharge and explore at your own pace — discovering a café, wandering the streets, or soaking in the atmosphere. The amount of free time varies by destination but is always built into the schedule.
Do I Need to Socialize the Whole Time?
Not at all. We strike a balance between group activities and personal freedom. While we encourage camaraderie and shared experiences, there’s no pressure to socialize non-stop. This is your experience, and we respect your need for both adventure and solitude.
How Much Walking Is Involved?
Many of our tours involve 2–3 hours of walking per day to fully immerse you in the destination. Walks are generally not strenuous. If a tour includes a hike, this is noted in the itinerary details. If you have mobility concerns, contact us before booking.
Will the Itinerary Always Remain Unchanged?
We strive to adhere to the planned itinerary, but travel can be unpredictable — weather, traffic, or unexpected opportunities may require minor adjustments. Your guide will communicate any changes and ensure everything remains as rewarding as possible.
How Much Should I Tip During the Tour?
Tipping guidelines are provided for each destination in the individual traveler packets. While we cover tips wherever possible, there will be moments where you can decide based on the service you received. Your guide will also share local tipping customs at the welcome meeting.
What Steps Are Being Taken to Make Tours More Sustainable?
Sustainability is important to us. We offer the option to contribute toward carbon offsets during the booking process. When possible, we recycle, encourage reusable water bottles, and avoid activities that harm the environment or do not benefit local communities. Any animal activity included in a tour is ethical and supported by reputable organizations that prioritize animal welfare.
Health and Safety
I Have a Food Allergy. How Can I Make Sure I'm Accommodated?
Please inform us of any food allergies or dietary restrictions at the time of booking. We will ensure that our local partners and restaurants are aware of your needs. Please note that complete satisfaction cannot be guaranteed across all international destinations.
Do I need Travel Insurance?
Yes, travel insurance is mandatory for all Mi Bella Mondo tours. No exceptions.
Your policy must cover, at a minimum, trip cancellation/interruption ($5,000+), emergency medical expenses ($100,000+), emergency medical evacuation and repatriation ($250,000+), and COVID-19 coverage. Proof of insurance must be submitted to connect@mibellamondo.com no later than 90 days before departure — the same deadline as your final payment. Any traveler who arrives without valid insurance will be denied participation with no refund issued.
We recommend Faye Travel Insurance for comprehensive, traveler-friendly coverage. You are free to choose any licensed provider that meets the minimum requirements.
Are There Vaccinations or Health Requirements?
Some countries require vaccinations for entry; for example, most African countries require proof of Yellow Fever vaccination. Destination-specific health requirements are always included in your traveler packet. We recommend consulting a travel health clinic at least 4–8 weeks before departure.
What Are Your COVID-Related Policies?
Our tours are open to all travelers and we monitor evolving health regulations. If new requirements arise, we will update you promptly. You are responsible for the cost of any required testing.
What Happens If I Test Positive for COVID During the Tour?
If you test positive during the trip, we ask that you self-isolate to protect the group. You will need to arrange accommodation at your own expense. Since travel insurance is mandatory, your policy should cover these additional costs.
Logistics and Payment
Passport Requirements: What You Need to Know
Your passport must be valid for at least six months beyond the end of your tour date and have at least two blank pages for entry stamps. The name on your booking must match your passport exactly. Check your expiration date well in advance.
Why Does Mi Bella Mondo Need a Copy of My Passport?
We request a copy of your passport to expedite hotel check-ins and, where applicable, to book internal flights included in the tour. Keeping your details on file allows the hotel to check you in smoothly upon arrival. This information is handled securely and deleted after your tour.
Will I Need a Visa to Travel?
Visa requirements vary by destination and nationality. Destination-specific visa information is always included in your traveler packet and on the tour page. Mi Bella Mondo does not assist with visa applications. Failure to obtain the required visa may result in your inability to join the tour; in such cases, no refund will be issued.
Do I Need to Sign a Liability Waiver?
Yes. All participants are required to sign a liability waiver as part of the booking process. This waiver is included with your registration documents and must be completed when you submit your deposit. Your reservation is not considered confirmed until the signed waiver is received.
Best Ways to Handle Cash While Traveling
We recommend using an ATM at your destination for the best exchange rates and minimal hassle. Check with your home bank regarding foreign transaction fees in advance. If ATMs are not available, consider bringing U.S. dollars or local currency to exchange at local money exchange booths or banks.
How Much is Required to Secure my Spot?
No payment is collected during the interest phase. Once you receive a Trip Confirmation Notice, a deposit of 25% of the total tour cost is required within 14 days to secure your spot. The deposit is non-refundable after the 14-day window but may be applied as a travel credit toward a future MBM journey within 12 months.
Do You Offer Payment Plans?
Yes. Flexible payment plan options may be available depending on your trip timeline. Please contact us at connect@mibellamondo.com to discuss options after you receive your Trip Confirmation Notice. Final payment is always due 90 days before departure.
Are Tour Prices Listed in U.S. Dollars?
Yes. All prices on our website and tour pages are listed in U.S. dollars (USD).
Tour Confirmation: How and When Will I Be Notified?
Each destination has a minimum number of travelers required, listed on the trip page. Once the minimum is confirmed and a departure date is agreed upon, MBM will send a Trip Confirmation Notice. You will then have 14 days to pay your 25% deposit and officially secure your spot. If the minimum is not reached before the planned departure, MBM will propose a revised departure date rather than cancel the trip. You will be the first to know. Final payment and proof of travel insurance are both due 90 days before departure.
What is Your Refund Policy if I Cancel?
Cancellation and refund terms are tied to the date your deposit is paid. For the full cancellation schedule, please refer to the Booking Terms & Conditions at mibellamondo.com/booking-tc/. In summary, within 14 days of deposit AND more than 91 days before departure, a full refund minus processing fees. Between 90 and 61 days before departure, there is a 50% refund on the balance paid; the deposit may be applied as credit. Within 60 days of departure, no refund.
What Happens if Mi Bella Mondo Cancels or Postpones My Tour?
If MBM cancels a tour due to low enrollment or operational concerns, you may choose one of the following:
- A full refund of all amounts paid; or
- A 100% travel credit plus a $250 bonus credit, valid for 12 months from the issue date.
If MBM postpones a tour, you will be notified in writing and must confirm your decision within 10 calendar days. You may choose a full refund or transfer to a future tour. If no response is received within 10 days, your booking will automatically be credited toward a future tour.
Note: MBM is not liable for airfare, visas, or personal expenses you have independently incurred.
Can I Transfer My Spot or Deposit to Another Tour?
Deposits may be applied as a travel credit toward a future MBM journey within 12 months of the original tour date, subject to a $100 rebooking fee. Please contact us at connect@mibellamondo.com if you have a special circumstance, and we will review your situation.
I See My Tour Is on Sale. Can I Get a Refund for the Difference?
Unfortunately, we cannot offer a refund for the price difference if the tour price decreases after you have booked.
Can I Combine Discounts or Use Multiple Promotional Codes?
We can only apply one discount or promotional code per booking. Choose the best option available to you.
Is My Payment Protected?
Yes. Your payments are protected by the California Travel Consumer Restitution Fund (TCRF). Eligible California passengers may file a claim for refunds exceeding $50, up to a maximum of $15,000 per passenger. For full details, see our Seller of Travel Disclosure.
Photo & Media Release: Will I Appear in MBM Content?
By participating in a Mi Bella Mondo tour, you grant MBM a non-exclusive, royalty-free, perpetual license to use photographs, video, and other media captured during the tour for marketing and promotional purposes. If you do not wish to appear in promotional materials, please notify MBM in writing before the tour begins.
Xtrategi, Inc, DBA Mi Bella Mondo | CST 2164299-70 | connect@mibellamondo.com | mibellamondo.com |
