About Us

Mi Bella Mondo is a registered DBA and a wholly owned subsidiary of Xtrategi, Inc., a California-based IT consulting company established in 2014.

Mi Bella Mondo is NOT a tour operator. We collaborate with licensed tour operators and travel suppliers to curate and coordinate meaningful travel experiences for our network. While Mi Bella Mondo may provide a tour manager to help oversee the experience and ensure it runs smoothly on most trips, all travel services are operated and fulfilled by third-party providers. The provision of tour services is not under the ownership, operation, or control of MBM.

Established in 2025, Mi Bella Mondo, a subsidiary of Xtrategi, Inc., curates travel experiences and works with trusted providers.

Cancellation & Refund Policy

If a traveler cancels a tour in accordance with Mi Bella Mondo’s cancellation terms, and the cancellation is not the traveler’s fault, any money paid for services not yet provided will be refunded according to the schedule below, unless otherwise stated in writing.

Refund Schedule:

• Within 14 days of booking AND more than 90 days before departure: Full refund minus processing fees
• 90 to 61 days before departure: 50% refund of payments made, excluding the deposit
• 60 days or fewer before departure: No refund
• No-show or early departure: No refund

Please note:

• Supplier Default: If a travel provider (hotel, airline, tour operator, or other supplier) fails to deliver services due to default, bankruptcy, or cancellation and has not returned funds, MBM cannot issue refunds from its own accounts. MBM will provide a written statement upon request, including proof of payment and verification of the provider’s registration status.
• Supplier Cancellation Fees: Travel suppliers may impose their own cancellation fees. These charges are the traveler’s responsibility.
• MBM Cancellation Fees: MBM may charge additional cancellation or change fees beyond those imposed by suppliers. All such fees are detailed in your Booking Terms & Conditions.
• Non-Refundable Fees: Transaction fees, service charges, and administrative costs are non-refundable regardless of cancellation timing.

Prompt Refund Statement (required by California law):

Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing after cancellation.

Booking Terms and Conditions will make sure to explain any such fees.

California Travel Consumer Restitution Fund (TCRF)

This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment.

Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or services that the seller of travel failed to forward to a proper provider, or such money was not refunded to you when required.

The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.

To file a claim, you must:

• Submit your claim within 12 months after the scheduled completion date of the travel.
• Include sufficient documentation to support your claim.
• Include a $35 processing fee.

By submitting a claim, you agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of the same sale.

To request a claim form, contact:

Travel Consumer Restitution Corporation

468 Manzanita Ave, Suite 1, Chico, CA 95926

Website: www.tcrcinfo.org

Travel Insurance Requirement

Travel insurance is mandatory for all Mi Bella Mondo tours. No exceptions will be made.

Your policy must include, at minimum:

• Trip cancellation & interruption: minimum $5,000 coverage
• Emergency medical expenses: minimum $100,000
• Emergency medical evacuation & repatriation: minimum $250,000
• COVID-19 coverage: required for cancellations and medical costs

Proof of insurance must be submitted to connect@mibellamondo.com no later than 30 days before your departure date. Failure to provide proof may result in removal from the tour with no refund.

We recommend Faye Travel Insurance, a traveler-friendly provider with easy digital claims and comprehensive coverage. As a Faye Travel Advisor, we are proud to partner with a provider that shares our values. You are free to choose any licensed insurance provider that meets the minimum coverage requirements above.

Mi Bella Mondo is not an insurance provider, does not sell insurance, and is not responsible for any claims, disputes, or coverage gaps with your chosen insurer.